E-Commerce, Premium Food

Good Phats

Good Phats set out to change how people think about cooking fats, premium, health-focused oils and ghee in convenient spray and squeezy formats. The brief: build a direct-to-consumer engine from a standing start while earning shelf space in Britain's most selective retailers.

3,200
New customers across 47 weeks
£15.22
Blended cost per acquisition
Drop hero creative, square (1:1) / Good Phats squeezy bottle
The Overview

From a standing start to five retail partners.

Good Phats launched into a crowded category with a premium price, £13 to £20 a bottle against £3 to £4 supermarket oils, and no existing customer base to lean on. The job was to prove demand and quality at once: acquire DTC customers while building the credibility that opens retail doors.

We ran the full funnel across Meta, Instagram, Google, TikTok and LinkedIn. Prospecting into new audiences, dynamic catalogue retargeting for warm shoppers, and a creative-first testing programme run off weekly strategy calls. Over 47 weeks that engine acquired 3,200 customers at a £15.22 blended cost per acquisition.

The Challenge

A premium price, a cold start, and retail to win.

Three pressures at once: justify a premium price, build a customer base from nothing, and earn shelf space in retailers that only stock proven brands.

Breaking into premium retail

The target was shelf space in five selective UK retailers, from Whole Foods and Selfridges to Sainsbury's, Planet Organic and Ocado, all while standing up a DTC foundation.

A premium price to justify

At £13 to £20 a bottle against £3 to £4 supermarket oils, every ad had to earn the price by selling health and quality, never discount.

Building from zero

No existing customers and no warm audiences. DTC acquisition and retail credibility had to be built in parallel across the full 47 weeks.

The goal

Hit a sustainable £15 to £18 cost per acquisition while scaling past 3,000 customers, launch the squeezy-bottle format, and land five premium retail partnerships, all within 47 weeks.

Campaign Overview

47 weeks, measured end to end.

3,200 new customers on £48,690 of media, with a 17.3% returning-customer rate and five retail partnerships secured.

3,200
New customers acquired
£48,690
Total ad investment
£15.22
Blended cost per acquisition
47
Weeks of active campaigns
17.3%
Returning-customer rate
5
Premium retail partners
Campaign Creative

The creative that did the selling.

Five ad variations carried most of the volume and efficiency across 47 weeks. Squeezy-format video drove the volume, dynamic catalogue retargeting drove the cheapest customers, and recipe content drove the engagement.

Top volumeSqueezy-format video / 4:5
Squeezy-format video
Unique CTR
2.48%
CPA
£22.89
Purchases
377
Spend
£8,628
Squeezy-format video / 4:5
Squeezy-format video, variant
Unique CTR
3.22%
CPA
£22.72
Purchases
166
Spend
£3,772
Product hero / 4:5
Product hero static
Unique CTR
1.73%
CPA
£19.94
Purchases
31
Spend
£618
Highest CTRRecipe content / 4:5
Recipe content, pumpkin
Unique CTR
4.13%
CPA
£33.95
Purchases
4
Role
Awareness

Creative strategy

Squeezy-format video drove the highest volume at strong efficiency. Dynamic catalogue retargeting reached warm shoppers at a £10.32 cost per acquisition, the cheapest in the account. Recipe-led content like the pumpkin recipe earned a 4.13% click-through rate and kept the brand in feed between purchases.

What Drove Results

Where the wins came from.

Volume, efficiency and repeat purchase each pulled their weight, here is what moved the most customers.

Squeezy-format video

The workhorse of the account, highest volume at a strong CPA

Dynamic catalogue

£10.32 CPA on warm audiences, the cheapest customers in the account

Recipe content

4.13% CTR top-of-funnel engagement that fed the retargeting pool

Returning customers

17.3% came back to buy again, lifting blended efficiency

Retail credibility

DTC traction opened doors to five premium UK retailers

Weekly optimisation

Strategy calls and real-time pivots turned bottlenecks into volume

17.3%

Repeat purchase did the quiet work

Nearly one in five customers came back to buy again, pulling the blended cost per acquisition down and proving the product earned its premium price.

The Bottom Line

From launch to market leader in under a year.

£15.22Blended cost per acquisition
17.3%Returning-customer rate
5Premium retail partners
A true partnership. Weekly strategy calls and real-time pivots turned creative bottlenecks and conversion swings into momentum. Good Phats went from zero to a DTC engine acquiring customers at £5 to £11 at peak efficiency and £15 to £18 at sustainable scale, with 17.3% of buyers returning, alongside five premium retail partners.
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